Concept about Conflict – this book covers the entire syllabus of “Leadership & Management” prescribed by the BNMC for Diploma in Nursing Science & Midwifery Students.
We tried to accommodate latest information and topics. This book is examination friendly setup according to the teachers’ lectures and examination’s questions. At the end of the book previous university questions are given. We hope in touch with the pook students’ knowledge will be upgraded and flourished. The unique way of presentation may make your reading of the book a pleasurable experience.
Concept about Conflict
In nursing work environments, conflict among nurses is becoming a significant issue resulting in job dissatisfaction, absenteeism, and turnover. Although discussed frequently in the nursing literature, nursing research has focused predominantly on conflict management without first understanding the elements, causes and effects of conflict.
The nursing profession is one that is based on collaborative relationships with both colleagues and patients. It requires individuals to work closely with others with varying backgrounds or cultures. Individuals can hold diverse values, potentially affecting these relationships, which may result in conflict. Good communication or conflict resolution skills can decrease the risk of conflict.
Definition of Conflict:
According to A.W. Green
“Conflict is the deliberate attempt to oppose, resist or coerce the will of another or others.”
or
According to Majumdar
“Conflict is an opposition or struggle involving an emotional attitude of hostility as well as violent interference with autonomous choice.”
or
According to Horton and Hunt:
“Conflict may be defined as a process of seeking to monopolies rewards by eliminating or weakening the competitors”.
or
Conflict refers to some form of friction, disagreement, or discord arising within a group when the beliefs or actions of one or more members of the group are either resisted by or unacceptable to one or more members of another group.
The characteristics of conflict are as follows:
- Interpersonal process: conflict is an interpersonal process. It results from interaction between two or more parties.
- Perception: conflict must be perceived by the parties. It is perception issue.
- Oppositional or incompatibility: there must be opposition or incompatibility between parties. It can be in goals or methods to achieve goals, rules, values, interests or events.
- It can be difference over interpretation of facts. It can be disagreements based on behavioral expectations.
- Situational; conflict varies from group to group, place to place, time to time and, organization to organization
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