Definition of Manager – This book covers the entire syllabus of “Leadership & Management” prescribed by the BNMC for Diploma in Nursing Science & Midwifery Students.
We tried to accommodate latest information and topics. This book is examination friendly setup according to the teachers’ lectures and examination’s questions. At the end of the book previous university questions are given. We hope in touch with the pook students’ knowledge will be upgraded and flourished. The unique way of presentation may make your reading of the book a pleasurable experience.
Definition of Manager
Manager is a person, who is responsible for directing the efforts, aimed at helping organizations to achieve their goals.
Or
Manager is a person who is capable to achieve the goal of organization and influence his sub- ordinates.
Basic Qualities of a Manager in an Organization:
♦ Personal qualities
- Emotional balance: The successful manager has to be able to maintain emotional balance and self-control so that they may face various situations confidently and successfully.
- Being proactive: The managers have some objectives to achieve. They cannot plan everything in advance. Several times they have to respond to the needs of the situation which has arisen suddenly.
- Creativity: It means that the manager must have the ability to come up with new responses to situations.
- Learning habits: Effective managers are independent as learners. They take responsibility for the rightness of what is learned, and are not dependent on others.
- Self-knowledge: Whatever the manager does is affected by their own view of their job and role, objectives, strengths and weaknesses etc.
♦ Managerial skills
In order to handle their jobs effectively managers require a combination of five key managerial skills. These are classified as technical, human, conceptual, diagnostic and political. The first three have been recognized for many years.
♦ Technical skill
Technical skill is proficiency in a specific activity that involves methods, processes, procedures or techniques. Individual performers expect their manager to be able to help them with technical problems.
♦Human skill
Human skill is the ability to work with, understand, motivate, and communicate with individuals and groups. Human skill also includes the ability to communicate with people, to resolve conflict, and to discipline. Since the manager’s job involves constant interaction with people, human skills are essential.
♦Conceptual skill
Conceptual skill is the ability to understand abstract or general ideas and apply them to specific situations. Conceptual skill usually means understanding how the total organization can be affected by a specific activity. Although it may not always be apparent, every action taken in an organization has ramifications elsewhere.
Qualities of a Nurse Manager:
1. Professional knowledge
2. Good physical health
3. Commanding power
4. Ability to understand
5. Ability to judge situations
6. Will power
7. A sense of responsibility and willingness to accept responsibility
8. Experience and enthusiasm
9. Educational qualification.
10. Physical fitness.
11. Mental fitness.
12. Moral characteristics.
13. Individual characteristics.
14. Leadership qualities.
15. Organizing power.
16. Professional qualities.
17. Justice.
18. Conscious about timing.
19. Decisiveness.
20. Controlling power.
21. Innovating power.
Role of a Nurse Manager:
The specific roles of nurse manager including the following:
1. Preparing objectives: Develop plans and objectives for the designated work area,
2. Patient assignment: Conduct assessment of a patient needs initiate nursing care plan.
3. Delegation of duty: Assign staffs their duties to ensure smooth functioning to achieve
goals.
4. Supervision: Direct and control the general nursing services provided by staff nurses.
5. Coordinate activities: Schedule work assignment, set priorities and direct the work of subordinate employee.
6. Programme evaluation: Evaluate the nursing programmes and nursing care plans.
7. Evaluation of performance: Verify and evaluate the nursing performance through
reviews of complete work assignment and work techniques.
8. Record and report keeping: Maintain records, prepare reports and compose correspondence related to work.
9. Coordination: Coordinate the community nursing activities with those of social work staff to ensure continuity of care.
10. Auditing: Evaluate and document the patient’s progress.
11. Public relations: serve as liaison between the staff nurses and higher authority.
12. Advisor: Serve as an advisor to other disciplines.
13. Budgeting: Assess need for personnel, supplies, equipment and physical facilities.
14. Staff development: Identify staff development and training need and ensure that the staff nurse get the requisite. Organize educational activities for the development of staff nurse.
Factor Involving in Good Ward Management
1. Knowledge of the duties to be performed in the word,
2. Establishing ward routines and delegation of responsibility.
3. Proper selection and placement of people for each work.
4. Well-planned duties and time for each personnel.
5. Hierarchy of authority from the highest to the lowest
6. Unity of command.
7. Unity of directions.
8. Prevention of interruptions.
9. Clear-cut doctors and nurses order.
10. Good discipline.
11. Orientation of new staff members to word routines.
12. Performance given to common interests.
13. Fair remuneration for work done.
14. Security of jobs.
15. Accurate records and requests
16. Good teaching and supervision.
17. Unity among the staff.
18. Maintenance of suitable environment
Responsibilities of Nurse Manager:
A nurse manager manages the day to day running of the regional nursing team and contributes to the growth and success of the company and regional office by assisting in the development and maintenance of an efficient, profitable and high-quality home care service. His/her responsibilities include the following:
1. Ensure that relevant information regarding patient is communicated to the referring center and the other team members as appropriate.
2. Assisting the referring consultant and hospital team in planning. a smooth transition of patient care from hospital to home.
3. Participating in quality assurance initiatives.
4. Overseeing the coordination of the regions daily workload that responsibilities. are allocated appropriately and fairly, and that there is an adequate mix of skills in order to fulfill service level agreements.
5. Demonstrating knowledge of all relevant service-level agreements and ensuring that each and every patient receives contact from a nurse within the allotted frame.
6. Providing a safe working environment and effectively managing the office facilities and administrative functions within the region, including management of clinical and confidential waste.
7. Participating in the appointment and induction of new staff.
8. Practicing the staff development.
9. Attending regular meeting with the senior clinical operation manager (COM) to review the regions efficiencies and highlighting issue for inclusion in the monthly hoard report,
10. Providing support to the regional sales managers/senior COM and attending business meetings if and when required.
Ethical Issues of Management
Ethics is a vital component of management for several reasons, as explained below.
1. Values give management credibility with employees: The management that gives more importance to the moral values improves the credibility of employees. The genuineness, good institutional ethics, developing common goals,, values, language and ultimately virtuousness are acknowledged by the workers. The moral and social values command the workers to be credible, giving profitable output to the firm, which also gives fringe benefits to the employees.
2. Ethics and profit: Ethics and profit are inseparable. For all modes of work, one needs to follow the ethical principles. The firms that adapt the ethical principles will always be profitable and will go a long way and those firms that do not, will lose their finance and go in loss.
3. Ethics protect society: It is obvious that adopting the ethical principles protects the society very well. The government will encourage only those businesses that are beneficial to the people and the society, no matter what state of technology advancement they are in. T government keeps a strict check on the fact that all the betterment is made through the rules and regulations and the company follows the ethical principles.
4. Values create credibility with the public: For the success and the survival of the any company in the market, the company has to follow the ethical principles and create and implement ethically acceptable environment and activities. Therefore, people place trust and faith on the products of such a company, and the company gets good reach in the public.
5. Ethics is an inbuilt human quality: It is true that man always follows ethics in both personal as well as the business life. The manager must realize that his/her decisions in the working mode will directly affect the workers in the working environment. All employees have the strong belief that the activities of the management are honest and benefit their life and society in general.
Therefore, the employees have the feeling of belongingness and feel privileged to work. The managers also have to maintain such trust among the workers by responding to their needs. The basic truth that emerges is that ethics and moral values should be jointly adopted by the management of the firm and the other employees wa
6. Values help better decision making: Following the adoption of ethical principles and
values, the company must develop ethical attitude so that the decisions taken are based on the
interest of the employees, respecting their needs and taking into account the economic and
social welfare of the society, which in turn will go a long way.
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