Process of Conflict – this book covers the entire syllabus of “Leadership & Management” prescribed by the BNMC for Diploma in Nursing Science & Midwifery Students.
We tried to accommodate latest information and topics. This book is examination friendly setup according to the teachers’ lectures and examination’s questions. At the end of the book previous university questions are given. We hope in touch with the pook students’ knowledge will be upgraded and flourished. The unique way of presentation may make your reading of the book a pleasurable experience.
Process of Conflict
The conflict process can be seen as comprising five stages.
1. Stage 1: Potential Opposition or Incompatibility
✓ The first step in the conflict process is the presence on conditions that create opportunities for conflict to develop. These cause or create opportunities for organizational conflict to rise,
2. Stage 2: Cognition and Personalization
✓ Conflict must be perceived by the parties to it whether or not conflict exists is a perception issue, second step of the Conflict Process.
✓ If no one is aware of a conflict, then it is generally agreed that no conflict exists. Because conflict is perceives does not mean that is personalized.
3. Stage 3: Intentions
✓ Intentions are decisions to act in a given way, intentions intervene between people’s perception and emotions and their overt behavior.
✓ Using two dimensions cooperativeness (the degree to which one party attempts to satisfy the other party’s concerns) and assertiveness (the degree to which one party attempts to satisfy his or her own concerns) five conflict handling intentions can be
identified.
4. Stage 4: Behavior
✓ This is a stage where conflict becomes visible. The behavior stage includes the statements, actions and reactions made by the conflicting parties.
5. Stage 5: Outcomes
✓ The action reaction interplay between the conflicting parties result in consequences.
✓ These outcomes may be functional in that the conflict results in an improvement in the group’s performance, or dysfunctional in that it hinders group performance.
Organizational Conflict
Organizational conflict, or workplace conflict, is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together.
or
Organizational conflict is the different types pes of disagreement between employees or departments in an organization, and how these affect its activities
