Strategies of Conflict Management – this book covers the entire syllabus of “Leadership & Management” prescribed by the BNMC for Diploma in Nursing Science & Midwifery Students.
We tried to accommodate latest information and topics. This book is examination friendly setup according to the teachers’ lectures and examination’s questions. At the end of the book previous university questions are given. We hope in touch with the pook students’ knowledge will be upgraded and flourished. The unique way of presentation may make your reading of the book a pleasurable experience.
Strategies of Conflict Management
1. Avoiding: Avoiding not playing attention to the conflict and not taking any action to resolvel it.
2. Compromising: Compromising attempting to resolve g to resolve a conflict by identifying a solution that is partially satisfactory to both parties, but complete satisfactory to neither.
3. Compromise is used to divide the rewards between both parties: Neither gets what he wants. Compromise can an serve as a back up to resolve conflict when collaboration is ineffective. it is sometimes the only choice when opponents of equal power are in conflict over to or more mutually exclusive goals. Compromising is also expedient when a solution is needed rapidly
4. Smoothing: Smoothing is accomplished by complimenting ones opponent down playing differences, and focusing on minor areas of agreement, as if little disagreement exists.
5. Collaborating: Cooperating with the other party to understand their concerns and expressing your own concerns in an effort to find a mutually and completely satisfactory solution. In collaboration the focus is on solving the problem, not defeating the opponent; the goal is to satisfy both parties concerns. Collaboration is useful in situations where the goals of goals of both parties are too important to be compromised.
6. Confrontation: Confrontation technique of resolving conflict is similar to the collaboration technique and is considered to be the most effective means of resolving conflicts. This is problem oriented technique, where the conflict is brought out into the open and attempts are made to solve it through.
7. Negotiation: Negotiation is generally more effective modes of responding to conflict. It moves a give and take on various issues among the parties. It is used in situation in which consensus will never be reached. It often becomes a structured, formal procedure, as in collective bargaining.
Another answer
Strategies of conflict management according to WHO (World Health Organization)
This model is composed of four stages and is adaptable to a variety of situations involving groups, individuals within groups or individuals between groups.
1. 1″ stage has four part; issue, power, cooperation, communication
2. 2nd stage use facilitative techniques
3. 3rd moves towards resolution
4. 4th stage implement the decisions
⊗Stages 1-Issues
- Determine the nature of conflict.
- Power of individual
- Cooperation
- Open communication
⊗Stage 2- Make use of facilitative techniques
- Natural setting
- Depersonalize issues
- Time frame
⊗Stages 3-Move toward resolution
- Clarify meanings
- Validate perceptions
- Summarize
⊗Stage 4-Implement outcome decision
- Identify new expectations
- Smooth transition
- Monitor outcome.
